Algemene voorwaarden
Terms of Service
1. General
These Terms of Service apply to your use of the Elegateclo website and to all purchases made through our store.
By accessing our website or placing an order, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these terms, please do not use our website.
2. Company Information
Elegateclo is operated by:
Straton Limited
66 Chai Wan Kok Street
66-82 Chai Wan Kok
Hong Kong SAR
Contact: support@elegateclo.com
3. Eligibility
By using this website, you confirm that:
- you are at least 18 years old, or using the website under the supervision of a parent or legal guardian
- you have the legal capacity to enter into a binding contract
- the information you provide is accurate and complete
4. Products and Availability
All products are subject to availability.
We reserve the right to modify, discontinue, or update products, pricing, product descriptions, or website content at any time without prior notice.
We make reasonable efforts to ensure that product descriptions and images are accurate. However, slight variations in color or appearance may occur depending on your device display or production updates.
5. Prices and Payment
All prices shown on the website are final at checkout.
If additional duties, import taxes, customs fees, or similar charges apply in the destination country, these are the responsibility of the customer unless stated otherwise at checkout.
We accept secure payment through approved payment providers. Available payment methods may include:
- Visa
- Mastercard
- American Express
Orders will only be processed after successful payment authorization.
6. Shipping and Delivery
Orders are generally processed within 1–3 business days.
Estimated delivery time is 3–8 business days after dispatch. Total delivery time is usually 4–11 business days.
Delivery times are estimates only and may vary depending on destination, logistics conditions, customs processing, or seasonal demand.
For full shipping details, please refer to our Shipping Policy.
7. Order Changes and Cancellations
If you need to change or cancel your order, please contact us at support@elegateclo.com as soon as possible.
We can only make changes or cancellations if the order has not yet entered processing or shipment preparation.
8. Returns and Refunds
We accept eligible returns within 30 days of delivery.
Returned items must be unused, unworn, unwashed, and in their original condition with original tags attached.
Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged in transit, or incorrect.
For full details, please refer to our Return & Refund Policy.
9. Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us promptly at support@elegateclo.com and include your order number and photo evidence where applicable.
We will review the issue and provide an appropriate resolution.
10. Intellectual Property
All content on this website, including text, images, branding, logos, product descriptions, and design elements, is the property of Elegateclo or its licensors and may not be copied, reproduced, or used without prior written permission.
11. Acceptable Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious software, or use the website for unlawful purposes.
12. Limitation of Liability
To the fullest extent permitted by law, Elegateclo shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or the purchase of products through it.
Nothing in these Terms excludes liability where such exclusion is not permitted by applicable law.
13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong SAR.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR, unless otherwise required by applicable consumer protection law.
14. Contact
If you have any questions regarding these Terms of Service, please contact us at: