FAQ

General Questions

What does "Elegateclo" mean?
Our name is a fusion of Elegance and Clothing. It represents our core mission: to create clothing that is effortlessly elegant and designed for modern living.

Where is Elegateclo based?
Our company is headquartered in [Insert Your City/Country, e.g., New York, USA]. Our products are designed in-house and manufactured through trusted partners who adhere to our strict quality and ethical standards.

Do you have a physical store?
Currently, Elegateclo is an online-only boutique. This allows us to focus on creating exceptional quality and value for our customers and to maintain a seamless digital shopping experience. You can follow us on social media for any updates on future pop-up events!

Orders & Shipping

How long does processing and shipping take?

  • Order Processing: All orders are processed within 1-2 business days.

  • Shipping Times: Once shipped, delivery times depend on your location and chosen method.

    • Standard Shipping: 5-7 business days

    • Express Shipping: 2-3 business days

    • International Shipping: 7-15 business days
      You will receive a tracking number via email as soon as your order ships.

Where do you ship?
We currently ship to the [List countries, e.g., United States, Canada, and the United Kingdom]. We are working to expand our international reach!

What are your shipping costs?

  • Standard Shipping: $5.99 or FREE on orders over $150

  • Express Shipping: $14.99

  • International Shipping: Calculated at checkout based on destination.

Can I change or cancel my order?
We aim to process orders quickly! If you need to make a change or cancel, please contact us immediately at support@elegateclo.com with your order number. We will do our best to accommodate your request if your order has not yet been processed for shipment.

Returns & Exchanges

What is your return and exchange policy?
We want you to love your Elegateclo pieces. If you are not completely satisfied, you can return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund or exchange.

  • Return shipping is the responsibility of the customer.

  • Sale items are final sale and cannot be returned or exchanged.

How do I start a return or exchange?

  1. Log into your account and visit the "Order History" section.

  2. Select the item(s) you wish to return and generate a return label.

  3. If you checked out as a guest, please contact support@elegateclo.com with your order number.

How long does it take to process a refund?
Once we receive your return, it will be inspected and processed within 5 business days. Your refund will be credited to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Sizing & Product Care

How does your clothing fit?
Elegateclo is designed for a modern, comfortable fit. We recommend consulting our detailed Size Guide (link to size guide page/chart) for specific measurements for each garment. Our models' sizes and heights are also listed on product pages for reference.

What are your clothes made from?
We are committed to using high-quality, comfortable, and durable fabrics. Common materials include:

  • Pima Cotton

  • Bamboo Viscose

  • Modal

  • European Linen

  • TENCEL™ Lyocell
    Specific fabric compositions are listed on each product page.

How should I care for my Elegateclo items?
To ensure the longevity of your pieces, please follow the care instructions on the label. Generally, we recommend:

  • Machine wash cold on a gentle cycle with similar colors.

  • Use mild detergent.

  • Tumble dry low or, ideally, line dry to prevent shrinkage and preserve fabric softness.

  • Iron on low heat if necessary.

Payment & Security

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a fast and secure checkout.

Is my payment information secure?
Absolutely. Our checkout process is powered by SSL (Secure Sockets Layer) encryption technology, ensuring that your personal and payment information is kept safe and confidential. We never store your full credit card details on our servers.

Still Have Questions?

Our friendly customer service team is here to help! Don't hesitate to reach out to us at:
support@elegateclo.com

We aim to respond to all inquiries within 24 hours during business days.