FAQ
FAQ
General Questions
What does “Elegateclo” mean?
Our name is a fusion of Elegance and Clothing. It reflects our mission to create modern clothing that combines comfort, confidence, and timeless style.
Where is Elegateclo based?
Elegateclo is operated by Straton Limited, located at:
66 Chai Wan Kok Street,
66-82 Chai Wan Kok,
Hong Kong SAR
We work with trusted production partners who follow our quality standards for materials, craftsmanship, and consistency.
Do you have a physical store?
No, Elegateclo is currently an online-only store. This allows us to focus on delivering a smooth shopping experience and offering our collections directly to customers across Europe.
Orders & Shipping
How long does processing and shipping take?
We aim to process and deliver your order as quickly as possible.
- Processing time: 1–3 business days
- Estimated delivery time: 3–8 business days after dispatch
- Total estimated delivery time: 4–11 business days
Please note that delivery times may vary slightly depending on your location and seasonal demand.
Where do you ship?
We currently ship to customers in Europe.
How much does shipping cost?
Free Shipping
All prices shown on our website are final at checkout. If additional duties or import charges apply in your destination country, these are the responsibility of the customer unless stated otherwise at checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@elegateclo.com.
We can only make changes or cancellations if the order has not yet been processed for shipment.
Returns & Refunds
What is your return policy?
If you are not fully satisfied with your order, you may return eligible items within 30 days of delivery.
To be eligible for a return, items must be:
- unworn
- unwashed
- unused
- in their original condition
- with original tags attached
Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged in transit, or incorrect.
Do you offer exchanges?
We do not offer direct exchanges.
If you would like a different item, size, or color, please return your original item according to our return policy and place a new order.
How do I start a return?
Please contact our customer service team at support@elegateclo.com and include:
- your order number
- the item(s) you would like to return
- the reason for the return
We will provide you with the return instructions.
How long does it take to process a refund?
Once your return has been received and inspected, your refund will be processed within 5 business days.
Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Sizing & Product Care
How does your clothing fit?
Our products are designed for a modern and comfortable fit. Please refer to the Size Guide on each product page before placing your order.
What are your clothes made from?
We use carefully selected fabrics chosen for comfort, durability, and everyday wear. Material details are listed on each individual product page.
How should I care for my items?
To help your garments last longer, please follow the care instructions on the product label. In general, we recommend:
- machine wash cold
- wash with similar colors
- use mild detergent
- tumble dry low or line dry
- iron on low heat if needed
Payment & Security
What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
Is my payment information secure?
Yes. Our checkout uses secure encryption technology to protect your personal and payment information. We do not store your full payment card details on our servers.
Still Have Questions?
If you need any further assistance, please contact us at:
We aim to respond within 24 business hours.