Privacy policy
Privacy Policy
At Elegateclo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and what rights you may have in relation to your personal data.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
1. Who We Are
Elegateclo is operated by:
Straton Limited
66 Chai Wan Kok Street
66-82 Chai Wan Kok
Hong Kong SAR
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
2. Who This Policy Applies To
This Privacy Policy applies to personal data collected from:
- Website visitors who browse our website
- Customers who place an order or create an account
- Contacts who communicate with us by email, contact form, or other means
3. Personal Data We Collect
Depending on how you interact with our website, we may collect the following personal data:
3.1 Information you provide directly
- full name
- email address
- billing address
- shipping address
- telephone number
- account login details, if you create an account
- payment-related information processed through our payment providers
- any information you provide when contacting customer support
3.2 Information collected automatically
- IP address
- browser type and device information
- pages visited and actions taken on our website
- cookies and similar technologies
- approximate location based on browser or device data
If you do not provide certain required information, we may not be able to process your order, provide customer support, or allow you to use certain website features.
4. How We Use Your Personal Data
We may use your personal data for the following purposes:
- to process and fulfil your orders
- to create and manage your customer account
- to process payments and prevent fraudulent transactions
- to provide customer support and respond to inquiries
- to send service-related emails, such as order confirmations and shipping updates
- to improve our website, products, and customer experience
- to monitor website performance, security, and usage
- to comply with legal and regulatory obligations
- to detect, investigate, and prevent fraud, abuse, or other unlawful activity
- to send marketing communications, but only where permitted by law or where you have given consent
We will only use your personal data for purposes that are relevant to your relationship with us and our services.
5. Sharing of Personal Data
We may share your personal data only where necessary and appropriate with the following categories of recipients:
- our internal team members and authorized staff
- service providers who help us operate our website and business
- payment service providers and payment processors
- shipping, logistics, and fulfilment partners
- IT, hosting, analytics, and cloud service providers
- professional advisers such as legal, accounting, or insurance advisers
- regulatory authorities, law enforcement, or other parties where disclosure is required by law
Where third-party providers process personal data on our behalf, we take reasonable steps to ensure they handle your data securely and only for legitimate business purposes.
6. Payments
Payments made through our website are processed by secure third-party payment providers. We do not store your full payment card details on our own servers.
When you make a payment, your personal data may be processed according to the privacy policy of the relevant payment provider.
7. Cookies and Similar Technologies
We use cookies and similar technologies to help our website function properly and to improve your browsing experience.
Cookies may be used to:
- keep the website secure and operational
- remember your preferences and settings
- understand how visitors use our website
- improve website performance and design
- support analytics and marketing functions where applicable
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:
- processing and fulfilling orders
- providing customer support
- meeting legal, tax, accounting, and regulatory obligations
- resolving disputes and enforcing our policies
When your personal data is no longer required, we will securely delete or anonymize it where reasonably possible.
9. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on the laws applicable to your location, you may have the right to:
- request access to the personal data we hold about you
- request correction of inaccurate or incomplete data
- request deletion of your personal data where appropriate
- object to certain types of processing
- withdraw consent where processing is based on consent
- request that we restrict certain uses of your personal data
If you would like to exercise any of these rights, please contact us at:
We may need to verify your identity before responding to your request.
11. Marketing Communications
We may send you marketing emails only where permitted by law or where you have agreed to receive them.
You can unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link in any marketing email, or
- contacting us at support@elegateclo.com
Please note that even if you opt out of marketing emails, we may still send you important service-related communications, such as order confirmations or shipping updates.
12. International Data Transfers
Because we work with service providers, payment processors, and logistics partners in different countries, your personal data may be processed outside your country of residence.
Where this happens, we take reasonable steps to ensure that your data is handled securely and in accordance with applicable privacy laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.
Any updates will be posted on this page. Your continued use of our website after such changes have been published constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: